Support
Get in touch
Email the.magic.apps.support@gmail.com. Include your iOS version, device model, and what you were trying to do when something went wrong. Screenshots help.
Frequently asked
Where is my progress stored?
On your device, and — if you are signed in to iCloud — in your own iCloud account via Apple's iCloud Key-Value Store. Puzzle Rabbit does not run any servers.
Why does my progress not appear on my other device?
Both devices need to be signed in to the same iCloud account with iCloud Drive enabled. Open Settings inside the app: the Cloud Sync row shows whether iCloud is available on that device. Sync usually completes within a few seconds of opening the app, but Apple may delay it when a device is on low power or has no network connection.
Does the app need an internet connection?
No. Every puzzle is generated on your device from a built-in dictionary. Internet access is only used by iOS itself to sync progress through iCloud.
How do I change between light and dark mode?
Open Settings inside the app and choose System, Light or Dark under Appearance.
How do I reset my statistics?
Delete and reinstall the app to clear local progress. To also clear progress mirrored to iCloud, remove the app's data under iOS Settings → [your name] → iCloud → Manage Account Storage before reinstalling.
A word I entered was rejected
The app uses a UK English dictionary of around 106,000 words. Proper nouns, abbreviations and very obscure words are not included. If you think a common word is missing, email us and we will consider adding it in the next update.
Reporting bugs
Please include:
- App version (Settings → About inside the app)
- iOS version and device model
- Which puzzle you were playing and the steps to reproduce
- What you expected to happen, and what actually happened